Feature adoption
Introduce a new capability with the smallest successful workflow instead of a long generic tour.
Customer education
Teach customers in the moment they need help.
Turn repeat explanations into short, searchable walkthroughs that support activation, adoption, and confident self-service.
Clear by designOne outcome. Every step editable.
ShortOne outcome per walkthrough
ClickableSteps seek the exact moment
EmbeddedHelp stays inside your product
Use cases
Build an education layer around your product.
Give every important workflow a focused explanation that can be shared by success, support, and product teams.
Support deflection
Answer repeat tickets with a visual guide that opens at the exact step a customer needs.
Account growth
Show customers the next valuable workflow once they have completed the basics.
Method
Keep education useful as the product changes.
A small repeatable operating rhythm makes the library maintainable.
Map the outcome
Name the job the customer is trying to complete and define the end state.
Record the shortest path
Capture a clean happy path, then let CapyCue propose the first draft and timing.
Publish and learn
Embed or share, watch engagement, and update the walkthrough when the workflow changes.
Replace the next repeated explanation.
Start with the workflow your success or support team demonstrates most often.