This policy describes CapyCue subscription billing, AI-minute usage, cancellation, overages, and refunds. It forms part of the Terms of Service. The price and entitlements shown at checkout control if they differ from a general description on this page.
1. Plans and billing periods
CapyCue may offer Free, Creator, Pro, Team, and other plans. Paid plans are billed monthly or annually in advance and renew automatically until canceled. Annual prices reflect the annual commitment shown at checkout. Taxes may be added where required.
2. AI-enhanced minutes
An AI-enhanced minute is measured from the source recording duration submitted for an AI enhancement or reprocessing operation, rounded and metered as disclosed in the product. AI minutes may be pooled within a Team workspace. Unused included minutes expire at the end of the applicable monthly usage period and do not roll over unless the plan expressly says otherwise.
Raw recordings that are not submitted for AI enhancement do not consume AI minutes, although storage, export, or other plan limits may apply. Reprocessing can consume additional AI minutes because it creates new transcription, analysis, speech, or rendering work. CapyCue will show the expected usage before a billable reprocessing action when practical.
3. Overage and additional packs
If your plan supports overage, additional AI minutes may be charged at the rate displayed in the product or order form. If overage is disabled, processing will pause when the included balance is exhausted and you may upgrade or purchase an additional pack. Promotional or purchased packs may have separate expiration and refund terms disclosed at purchase.
4. Seats and workspace changes
Team plans include the number of creator seats shown at checkout. Added seats may be billed on a prorated basis for the remainder of the billing period. Removing a seat stops future seat charges but does not retroactively refund time already provided.
5. Cancellation
You may cancel through billing settings or by contacting support@capycue.com. Cancellation stops the next automatic renewal. Unless the product expressly states otherwise, access to paid features continues through the end of the paid billing period. Deleting an account is separate from canceling a subscription.
6. Refunds
Except where required by law or stated in a written offer or order form, subscription, overage, seat, credit-pack, and processing charges are non-refundable after they are incurred. We may provide a refund or service credit when a verified CapyCue failure caused material paid processing to be unusable and retrying does not reasonably correct the problem. Refund decisions do not create an obligation to provide the same accommodation in another case.
We do not offer an automatic 30-day money-back guarantee unless it is expressly displayed in the checkout terms for your purchase. A guarantee advertised for another Lumivo product or a different service does not apply to CapyCue.
7. Failed payments and price changes
If payment fails, we may retry the payment method, ask you to update billing information, restrict paid features, or suspend the workspace. We may change prices prospectively. We will provide advance notice of a price increase that applies to an existing renewing subscription when required by law or our agreement.
8. Billing questions
Contact support@capycue.com promptly with the invoice number and the reason for a dispute. Nothing in this policy limits non-waivable consumer rights.