Recording and devices
Choose a browser source, resolve microphone or camera availability, understand system audio, and protect a local draft.
Recording guide →Help center
Find the next step without digging.
Quick answers for recording, AI processing, editing, publishing, account access, and billing.
Clear by designOne outcome. Every step editable.
RecordSource and device help
CreateAI and editor help
ShareExport and embed help
Popular topics
Start with the part of the workflow you are in.
These paths cover the most common setup and troubleshooting questions.
AI enhancement
Understand processing stages, provider limits, retries, AI-minute usage, and how the original recording stays safe.
Editing and delivery
Change steps or narration, control the timeline, reprocess, restore versions, export, share, and embed.
Plans and billing
Review included AI minutes, overage, packs, creator seats, invoices, refunds, and payment methods.
Pricing and billing →Account and access
Sign in with Lumivo Passport, return through the secure callback, and use one identity across supported Lumivo products.
Something is not working
Include the walkthrough URL, what you expected, what happened, and the approximate time when contacting support.
Email support →Fast answers
What customers commonly ask.
The short version of a few important product behaviors.
Does preparation submit to AI?
Preparing the workspace stores and validates the source. AI services are used only after you explicitly start enhancement.
Can I leave while Capy works?
Yes. Enhancement and rendering continue through background jobs; reopen the walkthrough to see progress.
Why keep versions?
Versions preserve a working result while you revise. Text restoration is free; only a new AI render uses additional minutes.
Still stuck? Send us the context.
Support can diagnose faster when you include the page URL, time, browser, and the exact action that failed.